Review our policy for returns, exchanges, and defective items.
Refunds are only issued if: • An order could not be fulfilled Customers who are unhappy with their order but received it successfully will not qualify for a refund and will instead be offered an exchange, subject to inspection. Refund Processing • Approved refunds are processed via our payment provider • Refunds are completed within 3 working days after approval
We offer a 3-day return/exchange window, which means you have 3 days after receiving your item to request an exchange by contacting us on 063 861 5145. Eligibility for Exchange To be eligible for an exchange: • The item must be in the same condition as received • Unworn, unused, with tags attached • In its original packaging Exchange Process • Contact us on 063 861 5145 to initiate an exchange • You will receive exchange instructions and return steps • Items must be sent to the address provided during contact • Exchange shipping costs are the responsibility of the customer Items sent back without prior approval will not be accepted. Non-Returnable / Non-Exchangeable Items The following items cannot be returned or exchanged: • Worn or torn items • Sale items If you are unsure about your item, please contact us on 063 861 5145.
Please inspect your order immediately upon receipt. If your item is: • Defective • Damaged • Incorrect (wrong item received) You must contact us immediately on 063 861 5145 so we can assess the issue and resolve it appropriately. If the issue is due to our mistake, we will take responsibility for correcting it, which may include an exchange at no extra cost to you.